A CEO Abroad: David Coletto’s insights on millennials and tourism – Scotland Edition

Today our CEO David Coletto will deliver the keynote address at the National Events Conference in Glasgow, Scotland. The conference brings together events and festival professionals from across Scotland and the UK to discuss future and current trends of the experiential industry. In anticipation of his address, he was interviewed by EventsBase Magazine’s Kevin O’Sullivan who asked David for his insights on the future of festivals and events in the millennial context. Here’s their interview below:

Original article can be accessed here.

KO: What do you think best defines a “millennial” and how are they changing the way events and festivals are being delivered?

DC: I define millennials as anyone born between 1980 and 2000. Although it is unwise to lump millions of us into one group, assuming we all think and act the same (because we are, in fact, the most ethnically and culturally diverse generation in history), there are some things shared by most of us. For example, most of us were raised by baby boomers who were far more protective of us, coddled us, and instilled a sense of optimism and can-do-anything attitude we see manifested in our outlook. We are also the first generation of digital natives, growing up in a world of rapid technological change. We adopt and adapt to new technology much faster than earlier generations and love being connected constantly. And so, these differences are bound to disrupt markets. Events and festivals are no exception.

KO: You have said that generational change is ‘disrupting’ many markets – including events and festivals – but how much of that is socio-economic and cultural as opposed to just technology based?

DC: Most of it is technological but it’s the cultural and socio-economic factors that have further accelerated generational differences and disruption. Certainly, the great recession was a major factor in many young peoples’ lives. The cost of living – whether it be housing, education, or transport – is a burden that impacts our disposable income. That’s true in Scotland, the UK, and with millennials in Canada and the United States. But the differences go beyond temporal events like a market crash or economic downturn. It’s also related to how we were raised. Many millennials experienced a very different upbringing then generations before them. Hierarchies in families were weakened, we were consulted regularly by our parents, teachers and other influencers in our lives.

Most of us were told to go after our dreams and the self-esteem movement instilled a sense of optimism and collaborative spirit that is unique to our generation. All these factors are changing our priorities, shaping our decision making, and leading us to disrupt markets – both consumer, and yes, political. Ask Theresa May what millennial disruption really feels like. It can sting and surprise! But technology has created the greatest gap in generational behaviour. As digital natives, the way we get information, communicate, and make decisions is different. And our digitally saturated lives have created an intense desire for more sensory experiences. Our obsession with food, music, travel, and yes, events – is a response to a life that is so centred around mobile devices and digital technology.

KO: The latest research has shown that people attend events to connect with others, experience something different, and share it via social media. How can events and festivals best hook into those motivations?

DC: It’s all about the experience and the ability to share that experience. When marketing your events, ask yourself, are we showcasing the programme, the venue, and the whole experience in a way that would make someone want to share it? If I attend this event, will it make someone else I know envy me? Social media has fed a natural desire for feedback that is particularly strong among millennials. Imagine you’re at this amazing music festival, listening to one of your favourite artists playing your favourite song. You pull out your smartphone and capture a short clip of the song and post it on Facebook. How quickly did you go back onto Facebook to see how many of your friends liked the post? I’d say you probably did that a few minutes after sharing.

KO: How can events and festivals create brand loyalty when millennial consumers are perhaps less likely to be repeat visitors?

DC: I think it’s a bit of a myth that millennials are not brand loyal. We are loyal to brands that continually delight us, make it easy for us to interact with them, and deliver unique, personal experiences. When those conditions change, however, we are not afraid to look for better alternatives. We are attracted to upstart brands and the newest trend (we all are to some extent) that have a compelling story and buzz. Every group has one or more influencers and many decisions are impacted by a referral or a review. Build a community of advocates, delight them with amazing experiences, and keep the programme fresh, unique, and real and you will have an easier time getting us to come back time and again. But I will say, it’s so important to know your audience really well. That’s the first step in marketing and it still surprises me how many marketers assume they know their audience and come to the wrong conclusions. You’d be surprised how much you can learn when you ask us what we want and how your event or festival might attract and delight us.

KO: What skills does a 21st century marketer need to connect with the millennial audience?

DC: How about this? Deliver a compelling, authentic message built around a story that aligns your event or festival with my personal brand on a platform I use regularly. Phew, that’s a mouthful. What I mean is that authenticity is critical to powerful marketing to millennials. That means your intentions need to be good, your message needs to be honest and real, and stories need to be central to the pitch. We live in the era of personal branding. Everything I share on Facebook, Twitter, or Instagram says something about who I am. They are our personal store fronts and if you want us to come to your event or festival it has to align with the kind of person we want to be perceived to be. In other words, what does it say about me that I attend your event or festival?

David Colleto will be a keynote speaker at the National Events Conference at the University of Strathclyde’s Technology and Innovation Centre on Monday

KO: Are the days of camping in a muddy field, drinking cheap lager, and watching a headline act from a mile away officially over?

DC: I hope not because those are the most authentic, memorable events. But I think you’ll find that the immense diversity within my generation will mean different people are looking for different experiences. Increasingly, we’re finding how important the quality of the food is at events. We want to experience not just the music or art, but the local influences of the place we’re visiting and food is a big part of that. This summer I took part in a bike event in Vermont, USA. It was called the Farm to Fork Fondo. Basically, it was a bunch of cyclists touring rural Vermont and stopping at farms to sample food made from products grown or raised on these farms. We became completely immersed in the local culture, we met farmers and chefs along the route, and we had an amazing experience along the way. This event merged my love of cycling with my love for food and I would do it again in a heartbeat.

Stop into any higher end restaurant in Glasgow, Edinburgh, or London and you’ll likely see a lot of young faces at the tables. Most of them really can’t afford to eat at those restaurants and yet they splurge for the ‘experience’. At the end of the day, the events and festivals you plan bring people together. Sometimes we experience something new while at other times we experience something familiar or comforting. But we are always with people sharing that experience. Millennials aren’t that different from older generations on this basic premise. We all want to make memories we can share, remember, and look back on. We all want to be delighted, entertained, and feel a connection that is missing in our day to day lives. Events and festivals have such an opportunity to grow and evolve with this new, powerful, and potentially disruptive consumer group.

For more interesting articles on the event and festivals  industry check out EventBases‘ website for the latest scoop, opinion, and analysis.


Interested in understanding how Millennials will effect your business? Contact us to start a conversation and we can help you better understand the world’s largest and most diverse generation. Ask about our Millennial Audit where we analyse how Millennials perceive your brand. Let us be your guide as you navigate the Millennial marketplace.

Abacus Briefing: Free trade with China?

This Saturday, John Ivison reported that Prime Minister Trudeau was headed in China in December to open talks about a free trade agreement.

How do Canadians feel about China and a possible free trade agreement?

In January 2016, we explored public opinion on the Canada-China relationship for Teck Resources.

We found that Canadians recognize that China has become one of the world’s most important economic players and want to see Canada have a significant relationship with China when it comes to trade and investment flows.

This is not a view that is skewed by region: people across the country see the benefits of strong economic ties. Perhaps even more noticeable is that young Canadians are more open to strengthening our ties with China, as they will have the ability to influence policies and economic choices over the longer term.

However, as with most choices, Canadians also exhibit a degree of caution and prudence. This is not so much to do with China per se, as the majority believe that China is no less trustworthy than any other potential trading partner. Instead, Canadians are looking for the best of all possible worlds: more exports, but not necessarily more imports; healthy two-way investment flows, but ideally without seeing control of Canadian enterprises shifting to Chinese investors.

Consider this: More Canadians have an intensely negative view of the US government than the Chinese government.  Back in August, we asked Canadians their feelings about a number of different governments. And while we felt less intensively negative to the Chinese government than we do to the Russian or American governments, a majority (74%) tended to have negative views of the Chinese government.

And when we asked Canadians to compare China and the United States earlier this spring, majorities felt that China was doing more to try to maintain peace and avoid conflict, showing a better example of what world leadership should look like, and was doing more to grow the economy around the world.

Canadians generally think trade and globalization are good for the country.

And Canadians are generally predisposed to supporting trading. For example, in May we found that 73% feel that globalization including trade agreements will be more helpful than harmful to the prospects of Canada’s economy.  Moreover, more Canadians (58%) are “globalist” than “nationalist” (43%) in their general orientation. Sizeable proportions have particularly strong versions of these feelings: 24% could be called “ultra-globalist” and 16% “ultra-nationalist“. And immigration and diversity were stronger drivers of these attitudes than views around trade.

When it comes to the idea of a free trade deal with China, our research suggests a degree of openness that might not have been there a decade ago. Canadians will naturally have concerns about being competitive enough with Chinese companies, perhaps concerned with the nature of the Chinese government, but also recognize the potential economic upside is significant too.

Liberal slippage halts with an uptick on some key indicators

Last month we saw a four-point slip in Liberal Party support; in our latest survey the Liberals have stabilized and would win 40% support today. The Conservatives are at 32%. Both these numbers are identical to the results last election Day in 2015.

In the three seat richest provinces, the Liberals have a 6-point lead in Ontario, a 26-point lead in Quebec, and are tied with the NDP in BC.  Healthy gains are evident for the NDP in BC, apparently at the expense of both the Liberals and Conservatives.  Over the next month or two, we will closely monitor this shift to see if it is sustained, and if so, to what degree it has to do with positive feelings about Mr. Singh, less positive feelings about the Trudeau government, or a spillover of positive NDP sentiment from the provincial level.

The Liberals lead among all age groups except for those 60 and over. Much of the Liberal lead nationally is thanks to its margin among those under 45. We have seen a boast in support for the NDP among those under 30, up 15 from last month.

About half (49%) say the country is headed in the right direction, the highest number in a year and up 6-points from October’s dip. 29% say Canada is off on “the wrong track”.

Approval of the federal government has also recovered from the 7-point drop noted last month. Today, 47% approve of the job the Trudeau government is doing, while 34% disapprove. This is closer to what we have tracked since the beginning of 2017.

Approval of the government is the plurality view in every place but Alberta and Saskatchewan and among all age groups under 60. 40% of those who voted NDP in 2015 approve of the Trudeau government performance while 75% of Liberal voters approve compared with 11% who disapprove.

Impressions of Mr. Trudeau’s are stable with 48% saying they have a positive view of the PM, 31% have a negative impression.

For Mr. Scheer, his positives rose 4-points, but his negatives rose 7-points over the last month.

For Mr. Singh, his positives are up by 5, and now has 23% positive, 19% negative opinion – marking the first time since March that the NDP has had a leader with higher positive than negative opinion.

Regionally, Mr. Trudeau has the highest net positive ratings in all regions except for the Prairies. Almost half in BC and Ontario have positive views of the Prime Minister while a majority in Quebec and two thirds in Atlantic Canada feel positively about Mr. Trudeau.

Mr. Scheer is strongest in the Prairies where he has a net positive impression of +13. His impression in Ontario is about even with 23% having a positive impression and 26% having a negative impression.

Mr. Singh is viewed positively in Ontario and British Columbia (+8) and is net neutral in other regions. In Quebec, more people view Mr. Singh positively than Mr. Scheer (21% vs. 16%).

Over the next two years, we will also track impressions among three key groups of voters: Millennials, women, and those living in urban centres.

Among all three groups, Mr. Trudeau has held an edge over the other party leaders since the beginning of 2016. It’s worth keeping in mind for much of that time, the Conservative Party had an interim leader and Tom Mulcair was voted out by party members at the convention in Edmonton in early 2016.

As with impressions of Mr. Trudeau among all voters, there has been a softening of his image among these three groups. In January 2016, Mr. Trudeau had net positive scores of +47 among Millennials, +36 among women, and +33 among urban residents. Today, his numbers remain positive but the gap between those having a positive and negative impressions has shrunk in all three cases.

For the two new opposition leaders, Mr. Singh’s numbers are headed in a positive direction (after two months of our tracking) while Mr. Scheer’s are becoming more negative among Millennials and urban dwellers.

UPSHOT

According to Bruce Anderson: “We’re shifting towards a new evaluative framework, one where voters spend less time comparing the Trudeau government to the Harper government, or to their expectations of Mr. Trudeau, and as time goes on, more time comparing Mr. Trudeau’s Liberals to the Conservatives under Mr. Scheer’s leadership and the Singh-led NDP. In that context, current levels of comfort with the direction of the country and the health of the economy are buttresses for Liberal support.

For the Conservatives, no longer having Mr. Harper as leader has opened new opportunities, but it’s too soon to say whether Mr. Scheer looks like the kind of leader who can capitalize on these opportunities.

For the NDP, the shift from Mr. Mulcair to Mr. Singh has also been a positive one, and the spring in their numbers in BC will provide some encouragement for NDP partisans. The big challenges for the NDP are whether they can recover lost ground in Quebec and whether they can avoid being squeezed out in a polarized battle between progressive and conservative voters in Ontario.

According to David Coletto: “Last month we saw a more competitive political environment than at any point since the last election. This month, the environment is less competitive with the Liberals re-opening a healthy 8-point lead over the Conservatives. Our topline numbers are almost exact to the results of the last election.

The fundamentals also remain quite positive for the Liberals. Half the country thinks things are generally headed in the right direction and approval of the federal government has returned to levels we measured in the summer. Mr. Trudeau’s personal image is quite positive, especially among core parts of the Liberal coalition: millennials, women, and urban dwellers.

Mr. Singh has had a good month in our tracking. The NDP is up slightly nationally (thanks to a big boost in BC) and people feel more positively about Mr. Singh himself. He still remains unknown to many Canadians, but his numbers are headed in a positive direction.

The same can’t be said for Mr. Scheer. Despite a tough environment for the Liberals, Conservative support is down slightly since last month and people have become more negative towards Mr. Scheer. Still, few people have a good sense of who Mr. Scheer is so there’s still time to define and introduce himself to Canadians.”

METHODOLOGY

Our survey was conducted online with 1,500 Canadians aged 18 and over between November 10 and 14, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys. The margin of error for a comparable probability-based random sample of 1,500 is +/- 2.5%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.

We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight. Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

Millennials twice as likely to fall victim to cyber crime new study suggests

As avid readers of our blog know, Millennials have, by-far, the greatest online risk exposure as compared to any older demographic. Millennials spend on average, 3 hours or more of their waking hours on the internet per day. With such exposure it is unsurprising that they would encounter a greater number of nefarious persons seeking to separate them from their income. Yet, we rarely hear of the poor Millennial being cheated out of their savings by a mysterious Nigerian prince. A new study out of the UK suggest that Millennials are more likely to fall for an internet scam than their 55+ year old seniors. Get Safe Online – a public-private not-for-profit initiative that educates UK consumers and businesses on cyber threats – commissioned a study that compared cyber scam incident rates across generations.

What they found was that approximately 1 in 10 Millennials ( aged 18-24) fell victim to phishing and other cyber scams last year. On average these Millennials lost £612 ($1,027 CAD) in each instance. Nearly half as many Boomers ( aged 55+), around 1 in 20, fell for a scam during the same period. Boomers lost on average £214 ($359 CAD) during each instance. To put this into context with their relative pocketbooks; when comparing the average disposable household income per person in the UK for 2015/2016 we see that Millennials had on average £12,032 ($ 20,325 CAD) while Boomers had £31,578 ($ 53,343 CAD) in post-tax income. This means that one tenth of Millennials are losing around 5% of their income to scams every year. At the last population estimate there were around 8.5 million UK Millennials in the age range of the study. If one tenth of them lose £612 each, it represents a little less than £530 million ($895 million CAD) that are going into the pockets of these cyber scammers annually.

In a recent study we conducted, Abacus Data found that Canadian Millennials were particularly cavalier with their information online. Almost all Millennials have at least 3 social media accounts while many have as numerous as 5. Nearly 86% of Millennials are on social media; creating and sharing content throughout the day, every day. Furthermore, most Millennials have online store profiles, subscribed to mailing lists, and other online fora in which they share personal and financial information. This willingness to trust strangers with their sensitive data is reflected in this high incident rate. Millennials might be digital natives, but it looks as though they are still digitally naïve. This underlines the need for continued education and awareness for Canadians of all generations, including Millennials.

In another study we conducted for the not-for-profit organization MediaSmarts – a public-private partnership which promotes digital and media literacy for children and youth in Canada; we found that over a third of Millennials did not believe primary and secondary schools were providing adequate cyber-safety training to students. Governments from at all levels need to look at their current digital security strategies and work with their constituents from all ages to help them protect themselves from these nefarious persons who might steal their data and their money.


Here at Abacus we specialize in Millennials. If you want to learn more about the Millennial Marketplace and how your organization fits in it, feel free to contact us and we’ll be more than happy to talk. You should also check out our Millennial Audit. With it, we’ll discover how your organization stacks up in the eyes of Canada’s most influential generation.

Political Risk & Climate Action

For Canadian politicians, it’s riskier to ignore climate change than it is to propose solutions.

Twenty years ago, when the world’s leaders were debating the Kyoto Accord, a case could be made that politicians who chose to be early champions of action to reduce emissions were running a certain amount of political risk.  The public consensus on the need to act was not fully formed, the risks of inaction not as widely perceived, and the alternatives to producing high levels of carbon seemed elusive and expensive.

Today, in Canada, the risk equation has changed. The bigger political peril lies in appearing indifferent to a matter of widespread and growing public preoccupation.

Half of Canadian voters (49%) won’t consider a party or a candidate that doesn’t have a plan to combat climate change.  Only 6% prefer a party or a candidate that ignores the issue.  The rest (44%) are “willing to consider” a party that doesn’t make the climate a priority.


For Canada’s conservative parties and candidates, an optimistic read of these numbers is that the Conservatives could win without an ambitious climate plan, given that half of the population don’t consider this policy a pre-requisite for their support.  But a more cold-eyed analysis suggests that by ignoring the issue, conservative candidates would be tying one hand behind their backs, leaving themselves with no room for error.

What’s driving this shift in the relative importance of the climate issue is not radical environmentalism, and it probably has little to do with the efforts of environmental groups at this point.  Only 11% of Canadians describe themselves as “ardent environmentalists” – the same number as say they aren’t really concerned about the environment.  Twenty-three million (78%) see themselves as environmental “moderates”.
The opinion patterns in our recent studies suggest that there is a new normal in Canada on the question of climate change.  Only 2% dispute that the climate is changing.  Among those who perceive a change, people are three times more likely to say human and industrial activity is causing it than to ascribe climate change to natural causes.

If the question of causes of climate change is becoming more clearly decided in the minds of the public, when it comes to the consequences there is now compelling evidence of public concern.

More than 85% say the consequences of taking no action on climate change will be severe, very severe, or catastrophic across a range of areas, from agriculture to human health, to the cost and availability of insurance, and the cost to taxpayers.

Less than 15% say the consequences of unchecked climate change will be not that serious or not serious at all. 

Remarkably, especially given the election of a US President who has abandoned the Paris Accord and ignores climate change, Canadians feel the momentum on this issue is now with those who want action (63%) rather than with those who want to do little or nothing (37%).    
Almost everyone (91%) feels a moral responsibility to those who will live on the planet after us. Alongside that, 79% believe the world will “face a catastrophe if we fail to do more”.
Part of what’s changing is the droughts, floods, hurricanes that people witness today.  In addition to the human toll, 80% see the prospect that “weather disasters are becoming a financial disaster”.
Wanting to act hasn’t always meant that people are confident that the world can reverse the threat of climate change.  Today, doubts remain present but confidence is more plentiful.  Only 47% say there is little chance we could stop climate change at this point, while 87% say there is “already lots of evidence we can cut emissions when we try”.
Finally, many have come to believe that combatting climate change is not an economic poison pill: 79% believe combatting climate change will open up economic opportunities.

Canada’s political parties do not all see eye to eye on climate change, but our numbers reveal that many Conservative voters share the sentiments of other voters: 85% believe there is a moral responsibility to act, and two thirds (67%) see a looming financial disaster if we fail to do more.  It is inaccurate to imagine a “conservative base” that broadly rejects the need to act on the climate issue.  Most 2015 Conservative Party voters believe the world faces a catastrophe if we do too little and that action will create new opportunities for the economy.

When we ask people what is the best reason to take action on climate change, of four options (moral responsibility, catastrophe if we fail to do more, cost of weather disasters, and the economic opportunity that comes from a transition to a more climate-friendly economy), the top answer is moral responsibility, followed by the sense that catastrophic risks are evident if we take the issue lightly.  Today, fully 15% say that the best reason to act is the financial implications of weather disasters.

Baby boomers put a little more emphasis on the moral responsibility, while Millenials are more likely to see new economic opportunity.  

More people see upsides than downsides when it comes to the actions that might be taken to tackle this issue.  Majorities say climate action will benefit the prospects of younger generations, will be good for the long-term health of the Canadian economy, good for jobs (52% positive/13% negative). On the costs to government and taxpayers, 38% see an upside, 33% a downside and 29% see a neutral impact.   
For those planning election platforms and campaigns, it’s worth noting that among the 44% who would consider voting for a party that didn’t emphasize this issue, most see positive or neutral impacts from taking more action on climate change.
Because the climate change debate has often been cast as an issue which pits the interests and values of voters in Saskatchewan and Alberta against those of people living elsewhere, it is worth examining the size of opinion gaps between residents of those provinces (our combined cell size is 248).
• Less than 10% of voters prefer a party or candidate that favours doing nothing on climate change; more than 45% say they won’t vote for one who doesn’t have a plan.
• Majorities believe the climate is changing due to human impacts
• More than 75% believe that the consequences of inaction will be severe or very severe or catastrophic, and most do not believe that acting to fight climate change will be bad for the economy or for taxes.
• And large majorities agree about there being a moral imperative, plenty of evidence that emissions can be cut, and economic opportunity that will result from a shift.

UPSHOT
According to Bruce Anderson: “There’s a new normal in Canada on the issue of climate change. Half of voters won’t consider politicians who don’t take the issue seriously – and most other voters also believe action is needed and inaction will result in catastrophe.

Part of what’s changing is a belief that solutions are available, may not be as costly as we used to think, and could produce economic opportunity too.

For Conservative Party voters in particular, weather disasters represent a huge and growing cost associated with doing nothing.  Most people who live in oil sands producing provinces and most people who voted Conservative in 2015 believe there’s enough evidence to warrant action and are unconvinced that action will be economically disastrous.

As the country heads towards an election in two years, it will be interesting to see if the competition will still shape up with one party trying to rally opinion against climate action – or if all major parties will be competing with different ideas for how to grapple with this matter of broad concern.”

METHODOLOGY
Our survey was conducted online with 1,534 Canadians aged 18 and over between October 31st to November 2nd, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys.   The margin of error for a comparable probability-based random sample of 1,534 is +/- 2.5%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.
We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight.  Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

Worth a Look – November 8, 2017

 

Already a week into November. Time flies eh?

 

In this week’s edition of Worth a Look we share some great reads on demand for the new iPhone X, what neuroscience says about only children, the latest numbers coming stateside on how Americans feel about President Trump, and a reminder of the poll we released on Sunday looking at our own political leaders.

I hope you’re enjoying reading our recommendations as much as we are sharing. If you have anything we should read, watch, or listen to, please send it my way.

And if you just need to chat research, strategy, or heck, food and wine, please reach out.

As always, have a wonderful end to your week.

 
 
   

Worth a Look This Week

The lines for the iPhone X show the best might be yet to come for Apple.
Mike Murphy, Quartz
Were you in line this past weekend to get your hands on the iPhone X from Apple? Mike Murphy shares his experience about waiting in line to get the latest smartphone from Apple and what the demand means for the future of one of the largest companies in the world.From the piece: “For all of today’s concerns about what Apple still has to offer in terms of innovations without Steve Jobs at the helm, it’s worth remembering just how heavily Apple has invested beyond these tiny black rectangles—and how powerful its influence remains for the countless fans willing to sleep outside for the sheer bragging rights of being the first person in their city to hold one.”Oh, and we thought this chart in the article was interesting…the average price of a new iPhone since 2010.Neuroscience shows that our gut instincts about only children are right.
Jenny Anderson, Quartz
Conventional wisdom has it that only children are smarter and less sociable. Parents, freed from the shackles of constantly settling sibling disputes, devote more time and money to the singleton, exposing them to a greater variety of higher-level activities (there’s a term for what happens when you spread that time and money over more kids: resource dilution). Conversely, since those only children never have to share a toy, a bedroom, or a parent’s attention, it is assumed they miss out on that critical life skill of forever-having-to-get-along.What we know and think about our political leaders: At the midpoint to 2019
Bruce Anderson & David Coletto, Abacus DataOn Sunday, we released new polling data that explore how Canadians feel about our three main party leaders. Not surprisingly, we say we know far more about Prime Minister Trudeau than Conservative leader Andrew Scheer or NDP leader Jagmeet Singh. But we also looked at the image of the leaders and asked Canadians who do they think has a good heart, is smart, and understands us. With only 2 years left until the federal election – this is the reset point and a good time to assess where the three leaders are starting their journey to be Prime Minister in 2019.

 

Declining Confidence in Trump, Job Ratings for Congressional Leaders
Pew Research Center
Stateside, a growing number of Americans express little or no confidence in Donald Trump’s ability to handle an international crisis, manage the executive branch effectively and work effectively with Congress. And Pew’s latest survey finds just 34% approve of Trump’s overall job performance, while 59% disapprove.

Canadian Political Leaders: The midpoint reset

Halfway between the 2015 and the 2019 elections and with two new opposition party leaders, it’s a useful moment to take stock of what people know and perceive about the three individuals leading Canada’s largest political parties.

Here are the highlights:

Mr. Trudeau is obviously better known than his rivals, and 84% say they have a very good idea or a pretty good idea of what kind of person and leader he is.  For Mr. Scheer, the comparative number is 28% and for Mr. Singh 22%.

When we compare what people say they know about the three main leaders today compared to what people said they knew at the start of the 2015 election, both Mr. Scheer and Mr. Singh are well off where the two opposition leaders were at the start of the last federal election.

Heading into the 2015 campaign, Mr. Harper was very well known having been prime minister for almost a decade but so too was Mr. Trudeau and Mr. Mulcair with at least a majority of respondents saying they had at least a pretty good idea about what kind of person and leader they both were.

Mr. Trudeau has established a largely positive reputation. 48% say they have a positive view of the PM, 31% negative.  For Mr. Scheer, results are 16% positive, 20% negative.  For Mr. Singh: 17% positive; 18% negative.

For both opposition leaders, the numbers are both good news in that they start with no strong negatives, but they do face a challenge because they need to attract attention in a cluttered communications market where it is arguably harder than ever to grow a share of voice. But both have much more neutral and undefined images than when Mr. Mulcair and Mr. Trudeau were elected their party’s leaders in 2012 and 2013 respectively.

A few months after Mr. Mulcair became NDP leader in March 2012, he had a greater profile than Mr. Singh. 36% had a positive impression of Mr. Mulcair while 21% viewed him negatively.
Similarly, a few months after Mr. Trudeau became Liberal leader in April 2013, 40% viewed him positively compared with 26% who had a negative impression of the new Liberal leader.

When we ask respondents to rate how well a number of words and terms describe each party leader, Mr. Scheer’s strongest positive attributes are “smart, principled, and a leader”.  His least favourable ratings are “tough, interesting, and understands people like you.”
For Mr. Singh the top positives are “smart, good heart, principled and interesting” while the less favourable numbers are for “good ideas, tough, understands people like you”.
Mr. Trudeau’s top marks are “good heart, smart, interesting” while his weaker ratings are for “tough and understands people like you.”
Comparing the image of Mr. Trudeau to his two competitors reveals that he has an advantage on all of the items, which has to do with the fact that he is better known, but also relatively well liked as political leaders go.
Of note: Mr. Scheer trails both the others on “interesting, smart and good heart” and Mr. Singh trails both the others on “understands people like you”.  On most other items the gaps between the two opposition party leaders is slight.

Looking at only Millennials (those born between 1980 and 2000) who will make up the largest generation in the electorate in 2019, Mr. Scheer trails Mr. Trudeau and Mr. Singh on almost all attributes. The largest gap is on people feeling he has a good heart, is interesting, and is ethical.

Among women, the gap between Mr. Trudeau and the two opposition leaders are similar on most attributes except for “interesting” where Mr. Scheer trails both Mr. Trudeau and Mr. Singh and “understands people like you” where Mr. Singh trails both Mr. Trudeau and Mr. Scheer.

We also asked whether Andrew Scheer was seen in a more positive light than Stephen Harper on a range of attributes.  On several of the items tested, there was a mild tendency to see Mr. Scheer as a better choice than Mr. Harper: especially on being open and approachable, having a different approach to politics, ideas and vision for Canada.  The only area where Mr. Harper was seen as better was in terms of “how strong a leader he is”, but the gap is slight.
When we look at only those who currently say they would vote Conservative, Mr. Scheer is viewed as better than Mr. Harper on all the attributes we tested, especially when it comes to how approachable and open he is, his approach to politics generally, his vision for Canada, and the ideas he has for Canada.
Among those who would support another party or are currently undecided, views are more muted. Mr. Scheer is perceived to be better than Mr. Harper when it comes to how approachable and open he is while doing worse when it comes to how strong a leader he is. For most other attributes, non-Conservative supports don’t see much difference between the two or are unsure.
These results demonstrate that one of Mr. Harper’s perceived shortcomings as a leader was his lack openness and approachability. So far, those paying attention to Mr. Scheer’s actions in Ottawa are noticing an improvement on this front.

UPSHOT

According to Bruce Anderson: “How people feel about opposition leaders today is not always relevant to how they will be perceived in two years – and Justin Trudeau is a case that makes that point very vividly.  At the same time, these numbers show that Mr. Trudeau remains a highly valuable asset for his party – his personal reputation is strong and includes good regard for his empathy as well as his brainpower.

For his opponents, there are no big negatives to be concerned about, although Mr. Scheer may reflect on the challenge of becoming better known and the need to be seen as “interesting”.

That all three leaders get weaker marks for “understands people like you” may be a reflection of the fact that many voters doubt that any leader can really get their experience.  That all three get weaker marks for being ‘tough’ may be a reflection of the fact that voters are putting less emphasis on this attribute and parties are choosing leaders who reflect a stronger emphasis on “good heart”.

According to David Coletto: “There’s still a lot of time for Mr. Scheer and Mr. Singh to introduce themselves to Canadians and offer an alternative to Prime Minister Trudeau. But the data suggests they have some catching up to do if we compare them to recent newly elected opposition leaders.

Since leadership is such an important factor in vote choice, building a positive, well-known brand is vital in politics today. Certainly, election campaigns have the tendency to change the public’s knowledge and perception of leaders. Comparisons are starker and voters pay greater attention to the choices on offer. However, the pre-election period is still important in shaping opinions, defining the criteria by which voters will assess leadership attributes, and affecting the number of voters accessible to a party.

What’s clear in this data is that Mr. Trudeau has a head start in terms of awareness and image. For me, his greatest asset remains the fact that most Canadians believe he has a good heart, is interesting, and he is accessible. If voters believe you are open-minded and have the best intentions than they will forgive you when you make mistakes or decisions they disagree with. If you’re interesting, they will pay attention when you speak or share your views.

It’s also clear that Mr. Scheer faces a challenge in competing with two leaders who are viewed as more “interesting” than him, especially when we consider the perceptions of millennials, whose influence on Canadian politics will continue to grow. Getting noticed is half the battle these days.”

METHODOLOGY
Our survey was conducted online with 1,500 Canadians aged 18 and over between October 20th to October 23rd, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys. The margin of error for a comparable probability-based random sample of 1,500 is +/- 2.5%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.
We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight.  Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

Confidence in Canadian Polling

In a considerable number of recent voting experiences, in Canada and in other jurisdictions, questions have been raised about the accuracy of polls, and the professionalism of pollsters.

In our latest nationwide study, we decided to take a look at confidence in polling has held up, asking questions about the accuracy of polls, the professional ethics of pollsters and the way in which the media reports polls.

The results paint a picture that is neither all that flattering nor intensely critical.

Only 36% say the professionalism and ethics of pollsters are excellent or good.  But only 11% say poor or very poor. The rest (41%) give pollsters an “acceptable” grade.

Slightly weaker numbers are found for the “accuracy of polls”: 30% say excellent or good, while 19% say accuracy is poor.

On the way media cover polls, responses are in the same ballpark: 30% say excellent or good, 18% poor, and the plurality say “acceptable”.

Looking at some of the subgroups of the population reveals:

  • Skepticism about the professionalism of pollsters is higher than average among Albertans. 17% of Albertans give pollsters a poor grade.  Quebecers are at the opposite end of the spectrum, with 52% giving an excellent or good rating.
  • When it comes to the accuracy of polls, differences are more muted, although Conservative voters are more likely than others to give a poor grade (28%).
  • Finally, on the way the media cover polls, Albertans are particularly disappointed, with only 18% offering an excellent or good rating, and 29% offering a poor or very poor opinion. Conservative voters are also 9 points more likely than average to give the media a poor rating for the way they cover polls.

UPSHOT

According to Bruce Anderson: “The results may offer comfort to pollsters in that the public has not completely soured on the role of polling in politics – but this is hardly a ringing endorsement of either the accuracy or the professional ethics of those of us who work in this field.  Instead, I see these findings as a signal that confidence in our work needs to be earned constantly, and there is no deep well of accumulated credibility to draw upon.

News organizations should also read into these numbers that questions have been growing about the way they use polling information in their coverage of news and politics.  Given the results that we see among Albertans, it’s reasonable to assume that the controversy surrounding the Calgary mayoralty campaign is part of how people are responding in that province.“

According to David Coletto: “Too often, we pollsters believe our work is infallible and able to easily predict the future. And for the past few years, apparent polling misses in different elections have given not only our industry plenty of reason to reflect on how we approach our trade but also, as this survey suggests, many Canadians as well.

Our reputation is constantly being tested by the work we put out and how we serve our clients. It is also a function of the leadership we take in managing expectations about what is possible with a survey today and working with your media partners and those who cover polls to set the boundaries to what is reasonable to expect from them. The reputation of polling in Canada is not in a crisis or under siege, but we can’t assume the broader public isn’t watching, reading, or listening to our work with a critical mind.”

METHODOLOGY

Our survey was conducted online with 1,500 Canadians aged 18 and over between October 20th to October 23rd, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys. The margin of error for a comparable probability-based random sample of 1,500 is +/- 2.5%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.

We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight.  Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

Worth A Look – November 1, 2017

 Happy hump day everyone!

In this week’s edition of Worth a Look we recommend The Four by Scott Galloway. An engaging and fascinating look at four of the most influential and largest companies on the planet.

We also share two pieces on generational change. One looks at the growing interest by American millennials in agrihoods – communities built around community farming. The other busts the myth that millennials aren’t loyal to their employers. Something we always felt was true but lacked good data to back up.

Finally, given all the revelations about sexual harassment in Hollywood, we asked Canadians their experience with sexual harassment in the workplace. Our Chair, Bruce Anderson, reports on the data and what he thinks it means.

Worth a Look This Week

The Four: Google, Facebook, Amazon, and Apple
Scott Galloway
We highly recommend reading this book. It’s a New York Times and USA Today Bestselling Book. Amazon, Apple, Facebook, and Google are the four most influential companies on the planet. Just about everyone thinks they know how they got there. Just about everyone is wrong.  For all that’s been written about the Four over the last two decades, no one has captured their power and staggering success as insightfully as Scott Galloway.Even PM Trudeau is reading it!And if you don’t have time for the full book, check out this podcast in which author Scott Galloway is interviewed.

Forget about golf communities, is the future Agrihoods?
Tanza Loudenback, Business Insider
Millennials are saying “so long” to the country club and “hello” to the farm. Many so-called agrihoods — short for “agricultural neighborhoods” — are cropping up around the US, and they’re aimed at farm-to-table-loving millennials.  Could Canada be next?

Millennials are still company men and women
The Economist
EVERYBODY knows—or at least thinks he knows—that a millennial with one job must be after a new one. Today’s youngsters are thought to have little loyalty towards their employers and to be prone to “job-hop”. Millennials (ie, those born after about 1982) are indeed more likely to switch jobs than their older colleagues. But that is more a result of how old they are than of the era they were born in. In America at least, average job tenures have barely changed in recent decades.

Sexual Harassment of Women is Widespread in Canada
Bruce Anderson, Abacus Data

Earlier today we released new data on the reported incidence of sexual harassment in Canada. There are almost 15 million adult women in Canada and according to our latest survey, almost 8 million of them (53%) have experienced unwanted sexual pressure. The prevalence of this experience is highest among women under 45.

Sexual Harassment of Women is Widespread in Canada

There are almost 15 million adult women in Canada and according to our latest survey, almost 8 million of them (53%) have experienced unwanted sexual pressure. The prevalence of this experience is highest among women under 45.

Just over one in ten Canadians says sexual harassment is “really quite common” in their workplace and another 44% say it is infrequent but does happen. Men are almost as likely as women to say that women are sexually harassed at work.

Women 30-44 are most likely to see this problem in the workplace: 22% say it is common, and a total of 64% say it happens in their workplace.

The prevalence of this behaviour is no doubt in part because it rarely carries consequences for the harasser. The large majority of women, and most men, agree that normally there are no sanctions applied against those who sexually harass women in the workplace.

Canadians estimate that about one in five men are the type of person who would sexually harass a woman. Men guess the number is 17%, while women say it is 26%. Younger women observe a considerably larger number of harassers compared to older women.

If an average of 21 men are estimated to be the type who would sexually harass a woman, the number of women that Canadians estimate experience sexual harassment is about twice that number (40%). Men guess that about 1 in 3 women face harassment, while women say the number is closer to 1 in 2.

UPSHOT

According to Bruce Anderson: “People will likely debate whether these estimates are accurate, or whether the prevalence of sexual harassment of women is even more prevalent. One thing is clear in these results – millions of Canadian men and women say they witness this problem, and say there are rarely sanctions to punish inappropriate behaviour and to help protect women.

As striking as anything in these findings is that the experience of young women is even worse than what is reported by older women. If we as a society are tempted to believe that this sort of behaviour is a relic of the past these results make it clear that is not the case.“

METHODOLOGY

Our survey was conducted online with 1,500 Canadians aged 18 and over between October 20th to October 23rd, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys. The margin of error for a comparable probability-based random sample of 1,500 is +/- 2.5%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.

We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight. Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.