Sustainable Growth: How Millennials kick-started the Green Economy

Despite popular belief, Millennials really care about money. It’s true, despite being more likely to leave higher paying work for more fulfilling-lower paying work than previous generations and despite self-identifying as “not being motivated by fiscal incentives”, Millennials really care about money. Millennials care about where there money comes from, whether or not they have enough to live off of, and where they spend their money. As more Millennials are successfully establishing themselves in the workforce an increasing number of them are caring about where they invest their money. A recent study of investors conducted by the global investment firm Morgan Stanley shows that Millennials want more sustainable investment options. After seeing their parents lose their home, car, and great-grandma’s wedding ring, Millennials have shed off the pursuit of maximal growth as their parents once sought it and now desire portfolios that prioritize sustainability just as much as it does growth. Their study found that Millennials were twice as likely to invest in a stock or fund if sustainability was part of its value proposition. Morgan Stanley isn’t the only one noticing the Millennial drive for sustainability. In 2012 The Climate Bonds Initiative, a not-for-profit financial institution, released their first environmentally friendly “Green Bond” creating a market that issued approximately $5b USD in bonds for that year. Over the past five years the market has grown a staggering 1600% now issuing over $80b USD in bonds as of 2016. Each bond is guaranteed to be invested in sustainable and environmentally friendly building projects and companies. As more Millennials are establishing themselves in the workforce they are looking for places to store their hard earned money. They are looking for places that are consistent with their personal image, which often includes an element of suitability. They need a fund that offers them the same satisfaction they get when they order their fairly traded beverage at their local organic coffee shop each morning.

In a recent poll, Abacus asked Canadians for their thoughts on the future of energy in the economy. We found that Canadians as a whole (67%) expected the government to prioritize more environmentally friendly ways of growing the energy economy besides fossil fuels. Millennials, unsurprisingly, were the most adamant that government should push for an environmentally sustainable economy with 74% saying that it should be a government priority.

Millennials will actively pursue relationships with brands and organizations if they are considered sustainable while the opposite is true of brands and organizations that are considered unsustainable. We would like to emphasize the word “relationship” as more and more Millennials are seeing businesses as social citizens rather than legal entities. Partly intentionally and by accident businesses have built or been ascribed personalities. It’s not just the corner store anymore; it’s my local, independently-owned convenience shop which brews a particular type of generic crummy coffee. Just as we look for certain traits when we make ‘real friends,’ Millennials are looking for certain traits when they make corporate friends. Sustainability is now a consistent trait Millennials look for in their corporate friends. Organizations of all types and sizes should look to include an element of genuine sustainability into their company’s communications.


Interested in finding out how Millennials view your business? Contact us and ask about our Millennial Audit. We can help you assess where your business stands and help you chart your path ahead to navigate the complex world of the Millennial Marketplace.

Liberals Hit the Half-Way Mark with a 12-point Lead

Our latest polling on the political mood of Canadians shows that if an election were held today the Liberal Party would garner 43% support, compared to 31% for the Conservatives and 17% for the NDP. These numbers are in line with our results from July.

On a regional basis, we see the Liberals with an 23-point lead in Ontario, a 22-point lead in Quebec, and an 18-point lead in BC. The Liberals have a 12-point lead among men, and an 11-point lead among women. The Liberals have a substantial lead among all age groups except voters 45-59, where they are effectively tied with the Conservatives.

Among self-described left of centre voters, the Liberals have 56% support, compared to 24% for the NDP.

Among voters who consider themselves centrists, the Liberal Party has 43% support, compared to 29% for the Conservatives and 17% for the NDP.

Among voters on the right, the Conservatives have 66% support, compared to 22% for the Liberals.

GOVERNMENT APPROVAL

The Liberal Party lead is built in part on the fact that 47% say they approve of the job the government is doing, compared to 30% who disapprove. This rating has hovered around the 50% mark since the end of 2016.

Approval is the plurality view across all age groups, and in every region except the Prairies. Perhaps most important to the Liberal fortunes is the fact that by a margin of 47% to 24%, those who voted NDP in the last election approve of the job the Trudeau government is doing.

THE ECONOMY

More than two out of three (69%) say they feel the economy is growing today, the highest number we have seen in several years.

A majority in every region, says the economy is growing rather than shrinking, led by particularly positive sentiments in BC (72% growing) Ontario (72% growing) and Quebec (77% growing). In Alberta, where the economy suffered downward pressure due to declining oil prices, we now see a majority (51% growing/46% shrinking) seeing growth in the economy.

Among different partisans, Liberal voters are most likely to say the economy is growing (84%) but 69% of NDP voters and 58% of Conservative voters also feel that way.

When asked how they feel the economy will be in the next six months, our tracking shows an uptick in optimism as well, with 33% saying they expect things will get better, compared to 14% who anticipate a worsening. This net +19 optimism compares to a +3 score last November.

IMPRESSIONS OF PARTY LEADERS

When it comes to views of Prime Minister Trudeau, 47% say they have a positive opinion, compared to 28% who have a negative opinion. These numbers are slightly improved from those we saw as the House of Commons recessed.

For Conservative Leader Andrew Scheer, 19% say they have a positive opinion, compared to 18% who have a negative opinion. These numbers are not that dissimilar to those found for Rona Ambrose.

UPSHOT

According to Bruce Anderson: “Over the last few months we’ve seen data where the Liberal lead was narrower than it is today – a reminder that opinions can be subject to shifting moods. For the moment, the Liberals continue to enjoy a lead based on positive feelings about Justin Trudeau, positive feelings about the economy, and generally good approval ratings for the Liberal government.

Attentiveness to the controversial Khadr settlement appear to be waning, and our results don’t (at least for the moment) pick up indications that the hotly debated individual corporation tax change proposals have created a backlash. Instead, economic confidence seems to be the prevailing sentiment affecting federal politics.

As they enter the latter half of their mandate the Liberals support is based on generally satisfying the large majority of people who cast a ballot for them, plus about half of those who voted NDP last time.”

According to David Coletto: “Support for the Liberal government and the Prime Minister personally remains quite strong as the government hits the half-way point of its four-year mandate.

The Liberal Party continues to poll well in the three largest provinces and its coalition of supporters is broad encompassing Canadians from across demographic and socio-economic groups.

At the end of the summer, Andrew Scheer remains largely unknown to most people while the Prime Minister remains highly popular despite some high profile and controversial decisions. NDP support is not far off where it landed at the end of the 2015 election but its new leader will face a popular incumbent (for the moment) with substantial leads in key regions of the country.”

METHODOLOGY

Our survey was conducted online with 1,512 Canadians aged 18 and over from September 1 to 3, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys. The margin of error for a comparable probability-based random sample of 1,514 is +/- 2.6%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.

We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight. Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

More Expect U.S. to Take Military Action Against North Korea than the Reverse, 84% Say Trump Making Things Worse

A solid majority (63%) of Canadians are following the tensions between North Korea and the US closely.  As of the taking of our latest poll (August 11-15) 43% thought it likely that North Korea would launch a missile at the US, 47% that North Korea would launch missiles at South Korea, but even more felt it was likely (69%) that the US would take military action against North Korea.

When asked what they thought the US should do, the vast majority (86%) of Canadians said the US should “step up efforts to arrive at a diplomatic understanding” while only 14% favoured a preventive first strike by the US.   Conservative, Liberal, and New Democrat voters were all pretty much on the same page about this.

Only 7% have a great deal of confidence in President Trump to handle the situation with North Korea, and 17% say they have “some” confidence.  Three-quarters say they have “not very much” (32%) or none at all (44%).  On this point, most Conservative voters (57%) lack confidence in the US President.

Along the same lines, 84% say they think the US President has made the risk of conflict go up, while only 16% feel he has reduced the risk.

When asked what Canada should do, roughly 8 in 10 say we should advocate for increased diplomatic efforts compared to 21% who say we should tell our US allies we will support them if a conflict occurs.  Two-thirds (64%) of Conservatives favour pushing a diplomatic solution.

If North Korea were to attack South Korea, half (51%) think the US should get involved in defending the South, while 31% are on the fence and 18% would oppose such action. Only 34% think Canada should come to the aid of South Korea in such an eventuality, while 37% take the opposite view and 29% say “maybe, maybe not”.

 UPSHOT

According to Bruce Anderson: “The US tensions with North Korea have been drawing a lot of attention among Canadians and many people are of the view that President Trump is making a dangerous situation more dangerous.  The profound lack of confidence in the US President to handle such a critical risk is unusual and another signal of how dismayed most Canadians are at the way that Mr. Trump is approaching his responsibilities.

The fact that Conservatives are not hugely different from Liberal or NDP voters on these questions suggests that the “Trump base” in Canada may be touching a new low, somewhere in the range of 15% (That’s the number of Conservatives who express confidence in the US leader).

In the event that a first strike conflict is initiated by the US, it is hard to imagine, based on these numbers, that Canadians will feel powerfully motivated to support our longstanding ally unless confidence in Mr. Trump improves.”

METHODOLOGY

Our survey was conducted online with 1,500 Canadians aged 18 and over from August 11 to 15, 2017 A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys.   The margin of error for a comparable probability-based random sample of 1,500 is +/- 2.6%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.

We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight.  Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

Véa: The Millennial Cracker from the World for the World

As Boomer parents can attest, Millennials have always been picky eaters. But now their refined pallets have been infused with the social conscience of a Himalayan Yogi. Meet Véa, the hottest trend in bite-sized crackers since the communion wafer. Véa is the newest creation from the snack giant Mondelēz International, whose other notable products include Oreo cookies, Ritz crackers, and Wheat Thins. These multi-ingredient crisps which include flavours such as Peruvian sweet potato, Greek hummus, and an assortment of Tuscan herbs guarantees that everything in your cracker is organically grown and non-genetically modified.

Now at this point, you might be thinking that (1) Peruvian sweet potato sounds flipping fantastic and (2) you wonder if these new flavours are really going to make much of a splash in an already crowded market. Well, the science tells us…probably. A recent study done by Nielsen Research analysed the flavour offerings provided by current players in the snack crisp market. What they found was that consumers, particularly Millennials, enjoyed chip flavours that were both unique yet familiar. In testing 25 new global flavours they found that chips could be categorized along two axes. The first is uniqueness. Uniqueness describes how much the flavour stands out from others in the category, some of the highest uniqueness scores came from flavours including lamb and curry. However, uniqueness is tempered with the second axis, desirability. Desirability is the measure of the likelihood that a consumer wants to actually buy and eat that flavour. Flavours that won out on this axis included potato-brown sugar, black bean, and (to no one’s surprise) avocado. While consumers appreciate uniqueness they are hesitant to go out and try something completely new, so don’t be expecting Ethiopian styled goat neck flavoured chips anytime soon. Consumers are however, likely to try new flavours that are familiar, especially if they are positioned as healthy alternatives. Here we see Mondelēz treading this thin line; offering new yet familiar flavour options (like sweet potatoes from distant Peru) positioning itself as a hip new healthy alternative.

Chief Growth Officer, Tim Cofer claims that Mondelēz has positioned Véa to appeal to the, “on-the-go, well-being-focused millennial consumer – open to discovery, adventure and authenticity.” Today’s Millennial consumer cares just as much about the story behind their food as they do its taste or presentation and this comes through in Véa’s advertising.

https://youtu.be/UtO_E1a3M-U

Véa’s advertising emphasises the themes of a community, diversity, originality, and healthy living. In one of our previous post about the #selfcare phenomenon, we discussed how Millennials have the highest levels of social connectivity as compared with Boomers and Gen X. Over 85% of Canadian Millennials are on social media for one hour or more every day. The idea of being a part of a larger global community is a concept Millennials have grown up with and their social and information networks regularly span national and ethnic divides. Millennials value authenticity highly and Véa’s brand positioning as a simple ingredient healthy crisp, inspired by ‘the world’ plays very well into that.

Whether Mondelēz’s new foray into the Millennial market will be a success is to be seen. However, their brand is hitting all the right notes to play on Millennial heart strings and if you asked my opinion (the views expressed by the author do not reflect the opinions of Abacus Data or any of its partners) I think the next time you’re at the supermarket you’ll notice a significant number of little beige bags in the carts and baskets of your Millennial shopping compatriots.


Interesting in learning more about how Millennials will affect your business? Contact us, and ask about our Millennial Audit and the other suite of insight tools we offer to keep your organization competitive in the Millennial Marketplace.

Parties as Brands: How Canadians See the Conservatives, Liberals and NDP

In our latest nationwide survey, we wanted to see what thoughts and images were more associated with Canada’s three largest political brands.  To do this, we offered people a series of 20 forced choices, far from an exhaustive list of possible variables, but enough to observe some powerful differences.

This is the first of a few reports we will release using this data.

In a nutshell, here’s what we found:

— The 10 strongest associations with the Conservative Party were “old fashioned”, “proud of Canada” “oil” “tough on crime” “favour some over others” doesn’t care about you” spends on the wrong things” “elitist”, “does not trust people” and “economically savvy”.

— The 10 strongest for the Liberal Party were: “diplomacy” “treat men and women equally” “proud of Canada” “cares about the environment” “projects positive image of Canada” “young at heart” “future oriented” “individual freedom” “renewable energy” and “hopeful”.

— 8 of 10 strongest for the NDP were the same as for the Liberal Party. The items that were different: the NDP did not have “future oriented” or “young at heart” but instead had “down to earth” and “trust people”.

— Comparing the three parties shows that on “VALUES YOU SHARE” 57% associated this with the Liberals, compared to 52% for the NDP and 46% for the Conservatives.

— Interestingly, on “CARES ABOUT INDIVIDUAL FREEDOM” v “GOVERNMENT LAWS TO RESTRICT FREEDOM”. Quite a few more people associated “freedom” with the Liberals (68%) and the NDP (64%) than the Conservatives (48%)

— When it came to “ECONOMICALLY SAVVY”, the Conservatives (55%) were better positioned than the Liberals (47%) and NDP (39%)

To help isolate the differences between the Conservatives and the Liberals, and the Liberals and the NDP, the following charts are revealing.

— Compared to the Liberals, the Conservatives are seen as more old fashioned, past oriented, militaristic, oil oriented, male oriented, less concerned about the environment, equality, or individual freedom, less inclined to trust people, and tougher on crime. The Liberals are more associated with young at heart, a future orientation, gender equality, equality and freedom more generally, concern for the environment, diplomacy over militarization, and projecting a positive image of Canada.

— Comparing the Liberals and the NDP, unsurprisingly, differences are more muted. The Liberals are seen as somewhat younger at heart, future oriented, while the NDP are seen as a bit more down to earth.

UPSHOT

According to Bruce Anderson: “Party brand images build up over time and are affected by the choices leaders make but also help inform leaders of the choices they need to consider in order to expand their pool of potential voters.  For the Liberals, the numbers provide a reminder of the need to constantly make the case for their economic policies and to avoid suggestions of elitism.  For the NDP, the striking news here is the degree to which the party can be seen as aging and old-fashioned.

For the Conservatives, the findings are clearer and inescapably point to the fact that the things which make their core vote most enthusiastic may often be the things that repel other voters.  On gender equality, the environment and energy, and respect for individual freedoms, the Conservative brand finds itself somewhat isolated from a fair number of voters.

Perhaps the most disconcerting signal for the CPC is the fact that in a world where the future seems to be one of constant change and adaptation, their is party not, for the moment anyway, convincingly forward looking.”

According to David Coletto: “The Liberal brand, in trouble only a few years ago, is today the strongest with more people reflecting positive images onto it. It’s a forward-thinking, youthful, and hopeful party.

In contrast, the Conservative brand is under far more stress. Seven in ten feel it is old fashioned, far more associate it with oil than with renewable energy, and more describe it elitist than the other two major parties. It seems to me the Conservative Party needs to rethink its brand and approach in much the same way the UK Conservatives evolved after 2005 when it failed to beat the Blair led Labour Party for the third consecutive time. This is especially important given the immense generational change occurring in the electorate.

If I’m the NDP, these results point to a party with many brand strengths but few differentiators with its primary competitor, the Liberal Party. How the NDP differentiates itself should be the focus every NDP leadership candidate should consider at it plans how to take on Mr. Trudeau and the Liberals in 2019.

METHODOLOGY

Our survey was conducted online with 2,000 Canadians aged 18 and over from August 4 to 7, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys.   The margin of error for a comparable probability-based random sample of 2,000 is +/- 2.2%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.

We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight.  Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

US Government seen as no better than Chinese, Russian governments

Remarkably, Canadians have a worse impression of the Government of the United States than they do of the Government of the People’s Republic of China.

When asked if they have a positive or a negative view of several different governments, here’s what our survey results showed:

  • 72% were positive towards the Japanese government; 28% negative
  • 45% were positive towards the Mexican government; 56% negative
  • 41% were positive towards the government of Ukraine; 59% negative
  • 26% said they had a positive view of the Chinese government; 74% were negative.
  • 19% were positive towards the US government; 81% were negative
  • 17% were positive towards the Russian government; 83% negative

Some interesting points from the sub-group analysis:

– Feelings about the Ukraine government are especially positive in Alberta (58%).

– Women are 17-points less positive towards the Japanese government.

– CPC voters were more likely (35%) than average to have a positive view of the US government, but still most (65%) have a negative view.

As the country discusses the concept of free trade with China it may be worth noting that opinions about the Chinese government do not really differ among Conservative, Liberal, and New Democrat voters. Immigrants to Canada are quite a bit more likely to have a positive view of the Chinese government (40%) compared to those born in Canada (23%).

UPSHOT

According to Bruce Anderson: “Many American observers describe their current political situation in stark terms and call it unprecedented.  While we haven’t measured exactly the same question in the past – it seems reasonable to assume that the current Canadian public view of the Trump administration marks a significant break with past attitudes.

China and Russia are widely viewed as authoritarian regimes with too little respect for human rights and democratic values.  For the US, long cast as a passionate defender of individual freedoms and democracy to be as poorly regarded as this is remarkable – to say the least.”

According to David Coletto: “The Trump era continues to confound. I can’t recall a time, at least in my life, when more Canadians would have had a more negative view of the US government than of the Russian government.

How do you work closely with an administration so many Canadians clearly have doubts about? The task for the Trudeau government is certainly a challenge given public opinion about President Trump and his administration.”

METHODOLOGY 

Our survey was conducted online with 2,000 Canadians aged 18 and over from August 4 to 7, 2017. A random sample of panelists was invited to complete the survey from a large representative panel of over 500,000 Canadians.

The Marketing Research and Intelligence Association policy limits statements about margins of sampling error for most online surveys.   The margin of error for a comparable probability-based random sample of 2,000 is +/- 2.2%, 19 times out of 20.

The data were weighted according to census data to ensure that the sample matched Canada’s population according to age, gender, educational attainment, and region. Totals may not add up to 100 due to rounding.

ABACUS DATA INC.

We offer global research capacity with a strong focus on customer service, attention to detail and value-added insight.  Our team combines the experience of our Chairman Bruce Anderson, one of Canada’s leading research executives for two decades, with the energy, creativity and research expertise of CEO David Coletto, Ph.D.

New tech is Star Trek: Millennials and the fitness gadgets they wear

We previously wrote a post on the #Selfcare phenomenon that has seized the Millennial generation -if you haven’t had a chance to read it click here to check it out. That post and your conversation got us thinking about how Millennial views on health and healthy lifestyles are unique as compared to other generations. With that in mind, we welcome you to the first installment in a series we are calling, “Millennial Health”. Millennials, like every generation before them, have their health quirks, fads, and idiosyncrasies. From jazzercise to going paleo, the human race has tried everything to stay in shape. Today we will be looking at how Millennials integrate technology into their lifestyles in the hopes of becoming healthier.

With the advent of wearable technology and their corresponding applications it has never been easier to incorporate data into your regular workout routine. In the past, you needed the budget and resources of an elite Soviet athlete to get the level of statistical insights we now might consider trivial, not to mention all that clunky machinery, isn’t that right Rocky?

Wearable tech like the Fitbit has been adopted by Millennials to optimize their exercise experience. It, with corresponding applications, informs the wearer of anything from how many steps they’ve taken to how many carbs and nutrients they have consumed. The modern-day personal trainer isn’t at the local gym but rather on your arm and in the cloud.

Alright, so knowing your heart beat per minute ratio is one thing but now what do you do with that? This is where the gamification of data makes things interesting. Gamification is a term first coined by Nick Pelling, a British computer programmer and technology philosopher. It refers to the incorporation of game-like elements into areas where they previously did not exist (Pelling: 2002). So data is great but what if you added daily goals, the ability to compete with your friends and family, and even obtain rewards for reaching certain goals? A study by PricewaterhouseCooper indicated that 64% of Millennials believed that they would be more likely to use wearable technology if it had some sort of gaming component to it (PWC: 2014). Additionally, 52% of Millennials in the same study said that they would use a wearable device if it had an in-app rewards feature (PWC: 2014). That being said, gamification has its limits. When asked if they would mind if their personal information was shared with friends and family on their behalf only 14% of Millennials said they would not mind (PWC: 2014). The other 96% were hesitant to share personal information without some level of control. Therefore, it is important to remembers that even though we might think of Millennials as these opensource digital natives, privacy is still a genuine right they value and they want to control the personal information they share, even in the context of a ‘game’.

Now, there are dozens of devices and hundreds of apps that are designed to track your exercise data and to improve your performance. Nearly every major sports retailer from Adidas to Nike to Under Armour has developed an exercise app of their own and has integrated corresponding technology into their apparel. So great is demand for wearable technology, specifically among Millennials, it is estimated that by 2018 the wearable tech sector will be worth between $6 billion (PWC: 2014) to $12 billion (Business Insider: 2014) globally with approximately 17% of the wearables market being devoted to health and fitness applications (Ogilvy & Mather: 2014).

Let’s take a look at two companies that are on the leading edge of this wave of wearable tech.

Orangetheory Fitness

Orangetheory Fitness combines the traditional experience of the gym with the personalization of wearable technology. Every gym-goer is paired with a Fitbit-like wristband which monitors their vitals as they participate in traditional gym circuit training. Orangetheory uses their clients’ personal data to create individual goals and exercise plans. Over the past four years the gym franchise has almost doubled every year. In 2016 alone Orangetheory opened one storefront for each day of the year.

Carrot Rewards

Carrot Rewards is an app the links to your smart phone. It records steps you take and sets goals to encourage healthy life styles. The major component of Carrot Rewards is that with every goal achieved the user receives points which can be redeemed towards monetary rewards. Developed by the Provincial Government of British Columbia in partnership with the federal government and other private partners it also acts as an information conduit for the province to relay pertinent personalized healthcare information to users directly. The information collected can also be operationalized to enhance healthcare delivery in the province based on the lifestyle insights the province gleans from user data.

Wearable tech has applications in both the private and public sectors and is successfully being used to enhance service deliver across fields. While the healthcare field is perhaps the largest wearable sector at the moment wearable technologies have the ability to revolutionize and enhance other sectors such as travel, entertainment, and administration and is set to perforate every area of our lives.

Millennials are embracing the world of wearable technology and the market place is happily obliging. All the trend lines are indicating and the markets are proving that Millennials will continue to adopt wearable technology into different facets of their lives. As Douglas Atkin, Global Head of Communities at AirBnB says, “In the distant future, we’ll forget the idea of engaging in technology at all. We’ll sallow it, absorb it, and wear it, without us really thinking we’re engaging it at all.”


Interesting in learning more about how Millennials will affect your business? Contact us, and ask about our Millennial Audit and the other suite of insight tools we offer to keep your organization competitive in the Millennial Marketplace.

#Selfcare – The $10B industry Millennials made by accident

“I’m going to take a ‘me’ day”. As most employers and Boomer parents might of noticed, their Millennial interns and children have taken up the mantel of “self-health” with a fervour often reserved  for Apple users and those charity canvassers we avoid eye contact with on street corners. In one day on Twitter, the self-care hashtag has been used, shared, and liked over 2 million times (Keyhole Stats). Corporations and celebrities alike have cashed in on the craze, creating their own #selfcare packages, tips and programs representing a $10 billion industry in the US alone. Millennials also put their money where their organic, gluten-free, no GMO mouths are and spend nearly twice as much as Boomers do on self-care products and services, $295/month vs. ($152/month) respectively.

Why so popular among our Millennial population? Well, in a recent study conducted by Abacus Data we found that 85% of Millennials check social media at least once a day. Of that, more than half check it frequently throughout the day. Additionally, Millennials are more ‘herd-driven’ than other generations. Millennials were 65% more likely than other generations to participate in an activity when their peers were also participating. Furthermore, Millennials feel obligated to share a portion of their lives with the world. Combining the time they spend online in their social networks alongside their compulsion to share, and considering how influential the opinions of their peers are, Millennials have created a self-fulfilling cycle where they see their peers sharing self-care icons, are influenced, then feel a need to share their self-care experience with their peer networks. This is of course underlined by a genuine desire to be healthy but it has also inadvertently ballooned to this $10 billion industry.

The Millennial fascination of ‘living a good life’ comes from a desire to live their lives differently than their parents, said Gracy Obuchowicz, a self-care mentor and coach from Washington, D.C., in an interview with NPR. They appreciate what their parents have done for them but “are not willing to go about life the same way”.

As comparing ourselves to our parents is a lifelong pursuit, you can count that this craze is not going away anytime soon.


Would you like to know more about Millennials as a consumer? Contact us to discover a full range of research and analytical services. Don’t for get to ask about our Millennial Audit, just one tool we use to make you competitive in the Millennial Marketplace.

Air France unveils new ‘Millennial’ airline

“Is this gluten-free?” the voice inquired from the seat behind me on a recent flight. “I’m on a gluten-free diet for the next 30 days so I just want to make sure there’s none in here.” The subject of discussion, a pack of peanuts, the answer to the gentleman’s question, ‘yes’. It was at that moment that I realized that Millennials truly are of a different flying ilk. Indeed, Millennials do travel differently than past generations. Despite having on average 26% less income than the Boomer generation (Statistics Canada: 2016) the Boston Consulting Group found that Millennials were 23% more likely to travel internationally. This is a generation that prioritizes travel over other things and despite demanding the lowest price they still expect their gluten-free, naturally reared, Paleolithic in-flight meals. Quite a tall order for any airline to meet and indeed one you might have thought impossible…until now.

On Thursday, July 20th, 2017 Air France – KLM announced the creation of Joon [June], the airline for the Millennial flyer. In this new division Air France promises its passengers gourmet meals and beverages served with a certain saveur francaise. Even still, the flights will be cheaper than the regular fare and the attendants garbed in the most chic uniforms that international flying regulations allow. Their press release states that they will start medium-haul flights out of the Charles de Gaulle airport in Paris this fall with long-haul flights beginning in the summer of 2018. Caroline Fountain, VP Brand at Air France explains the Joon journey as such;

“We started with our target customer segment, the millennials, to create this new brand that means something to them. Our brief was simple: to find a name to illustrate a positive state of mind. This generation has inspired us a lot: epicurean and connected, they are opportunistic in a positive sense of the word as they know how to enjoy every moment and are in search of quality experiences that they want to share with others. Joon is a brand that carries these values”

Epicurean and connected” well that is definitely one of the most elegant ways I’ve heard someone describe the Millennial generation, but nevertheless, accurate. Air France has created a tall order for themselves and cutting prices while increasing their service offering will be a thin tightrope to walk. If there is anything that the young gluten-free gentleman has taught me, it’s that there definitely seems to be a market but as for exactly how big it is, is yet to be seen. Air France is betting around €40 million ($46 million CAD) on this new project and only the future will tell if this is a stroke of genius or another Marriott desk fiasco.

Joon brand video:

Related Reading: The surprising source Millennials are turning to for travel money


Would you like to know more about Millennials as consumers? Contact us to discover our full range of research and analytical services.

What Abacus Does: Assessing the Dynamics of Issues Environments

‘What Abacus Does’ is a companion piece to some of the public facing opinion research we post. It looks at the research through a practical lens and gives a sneak peek into the type of work we do to unearth the strategic implications and “so what” of our data for clients, causes we support, and lunch room arguments.

When strategic communications advisors and pollsters want to understand the goings-on of the public sphere, they will often feed a number of high profile issues with significant media play into a survey. They design it in a way to get at a sense of what Canadians are paying attention to, and how they feel the relevant party – in this case the government – is doing on these measures. In its simplest form the output of such a survey might look something like this, from our latest poll.

While looking at the data this way gives us an overview of what Canadians are paying attention to and feel about issues, our strategic advisors responsible for giving our clients the “so what” of the data often look at synthesizing this information in a different way. Something that looks more like this:

Here, we can see where each issue lies on an axis of both attention (% who say they are following the issue somewhat, down and up) and performance (% who rate the government as good or acceptable, left to right). In other words, an issue located at the bottom right is one few are paying attention to but many are impressed with, an issue at the top left is one where many are paying attention and see performance as lacking.

Immediately we see three things:

1. The government gets high marks on NAFTA and the G20, but Canadians aren’t as engaged on those issues.

2. Jobs and climate change are highly engaging issues on which the federal government is performing well

3. The decision to settle the civil case with Omar Khadr and housing affordability are potential areas of vulnerability for the government. People are paying attention to these issues but the government is not seen to be performing as well on them.

Now, by way of the Liberals’ steady sailing in the horse race we can infer that these problem areas aren’t driving vote intention yet, despite strong and polarizing views. But we can say these are areas where the government may want to be more cautious.

Issues of the day don’t impact vote intention until they suddenly do, and issues with high attention and low perceived performance especially so.

For now, on the Khadr front at least, part of the reason for a lack of traction could be because opposition to the government’s handling is concentrated among Conservative voters (i.e. people already opposed to the government). We could also hypothesize from the impact chart that strong perceived performance on jobs, the economy and climate change are counteracting vulnerability on Khadr, at least for the time being.

For more information and analysis on the public opinion dynamics of Trump, the economy, and the Khadr file, and for information on survey methodology, please see two companion releases found here & here.

And if you have any questions about research and the strategic advice we can provide, feel free to reach out to me or our team.

Ihor is Head of Operations and Project Delivery at Abacus Data. He specializes in connecting abstract numbers and conceptual findings to real, tangible tactics that get results. You can reach him at ihor@abacusdata.ca.